Have you ever worked a job where you’ve found yourself doing the same thing day-in and day-out? If you haven’t, you’re one of the lucky ones. Statistics say that 90% of employees feel burdened with repetitive and boring tasks, 68% suffer from work overload, and 81% can reach a breaking point due to lack of automation. 

Business automation is the technology-enabled process of completing tasks. It takes certain systems or tasks within a business and streamlines them.

Automation can transform your business. In fact, 97% of organizations believe that automation is a crucial aspect of business. 

There are several ways that automation can transform your business. Here are five of them.

1. Better Customer Service

With automated customer service, your customers can receive assistance quickly. Examples of automated customer service and their benefits include:

  • Self-service add one: Customers want quick answers to their questions. By employing a self-service feature, your customers can answer their own questions quickly.
  • Live chat: Life is busier than ever, and people are usually doing multiple tasks at once. By offering live chat customer service, your customers won’t be sitting on the phone waiting to speak to someone. Live chat allows for quicker response times and the ability for customers to continue to multitask. 
  • 24/7 Service: Automated customer service features don’t require having someone physically available to answer questions around the clock. You can offer 24/7 customer service 

Note that customer relationships can never be replaced by automation. Your business must pinpoint which aspects to customize and which not to for the best customer service.

2. Save Time and Money

Time is money. We’ve all heard this before. One of the easiest ways you can give yourself more time and more money is by automating different business operations.

Speaking of money, there are even ways to automate that. With procure-to-pay software, you can fully automate your entire procurement and accounts payable process. Procure-to-pay software leads to cost savings and better control over your procurement process.

Another aspect of business that can be easily automated is data processing. For example, you can automate Google Sheets tasks with an add-on, such as Sheets Genie for your specific data needs. 

By automating tasks, your businesses can reduce the need for manual labor in areas such as data entry, document management, and financial processes. You’ll save money, and your employees will be able to focus on less menial tasks.

3. Enhance Security and Compliance

With automation, you have access control to sensitive data and systems. You can implement strong authentication measures, role-based access controls, and other security mechanisms to ensure only your authorized users have access.

Automation can continuously monitor business systems for anomalies, suspicious activities, and potential security threats. An automatic system can detect and respond to security incidents in real-time and reduce the risk of data loss or theft.

Automation also generates an audit trail of your business’s transactions that helps identify potential security threats and violations and ensures compliance with industry regulations.

4. Stay Organized

How can automation help you stay organized?

  • Streamlined business processes mean tasks are completed correctly and consistently 
  • Be worry-free from duplicate data with data centralization
  • Automated notifications help everybody be on the same page

Everything becomes more organized through automation. You don’t have to spend as much time trying to stay organized, so you’ll have more time to focus on more important business aspects like planning and development, sales and marketing, customer service, research and development, and employee training

5. Encourages Collaboration and Decreases Friction

You can encourage collaboration among departments through automation. How does that work? 

There can be friction among different departments in a business due to several things: bad communication, unrealistic expectations, or merely the fact that you have to wait for another person to do something as simple as pushing a button before you can finish a task. You wouldn’t have to sit around waiting for someone to find the time to do a menial task if it was automated. That would definitely free up time for multiple employees – and reduce friction.

As automation relieves employees’ tedious and repetitive tasks, they can focus more on meaningful work, leading to increased job satisfaction and morale.

Automate Your Way to Business Success

Automation can transform your business in the ways mentioned above. Just identify which processes to automate, choose the right tools, plan your strategy, train employees, and monitor and refine your automation. This way, you’ll automate your way to business success.

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