The Last Mile Delivery Solutions You Should Know About

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June 1, 2022 Business

The last mile of the delivery journey is one of the most tumultuous stages. It may seem like the last sprint to the end, but it is actually the step that requires the most meticulous planning and well-thought out solutions to prevent disappointed customers and financial losses. Find out what the most common blunders are, plus find out what our top last mile delivery solutions are.

What is Last Mile Delivery?

Last mile delivery is the final stage of the shipping process, from the moment the goods leave the transportation hub, up until the point where they are delivered to the recipient. This industry has a massive market value, projected to be worth over 60 billion US dollars by 2027, so you’ll want to prioritize this part of the process.

The Challenges

Keep reading to see the most common blunders that affect the last mile delivery process.

Failed Deliveries

A major challenge that comes with last mile delivery involves failed deliveries. These can be caused by logistics problems for the drivers like poor route efficiency, or issues with the customer being unavailable to collect their package. Businesses without an effective software management system will often fall victim to this problem, and the resulting financial damage can lead a business to ruin. Money lost on longer, inefficient routes with vehicles sitting in traffic can drain your expenses, along with dollars lost from unsatisfied customers.

Customer Service

When customers aren’t happy with the delivery service, they’ll walk away. Their options for a quality delivery experience are only growing, so one of the easiest ways to ensure you have repeat customers is to get your customer service right. The courier is the face of the company, so it’s clear to see how poor service or attitude from them could turn the customer off. It’s also important to have modern software that allows customers to track their deliveries. Without this, many customers will take their business elsewhere.

Delays

Without a quality software that provides route optimization, delays are inevitable. From traffic to long routes to lost drivers, any number of things can go wrong. The consequences will cost you money and customers. It’s essential to keep your customers updated when delays occur, and without a good software system, this won’t be possible on a large scale.

The Solutions

A fleet management software is the best way to address the challenges of last mile delivery. Keep reading to see the features which make for exceptional solutions to the many hurdles.

Vehicle Tracking

With vehicle tracking you’ll be able to know where your entire fleet is, at all times. You’ll also be able to give drivers live updates on any changes, meaning there’s no delay in the communication chain. It also means you can assign jobs to the courier who is in the best position to handle it, and with the algorithms and automated technology of a fleet management software, you won’t even have to put in the effort to decide – it will all be done automatically. With a software system like Detrack’s, you’ll have the latest technology, but in an easy-to-use app, ensuring that it’s accessible to all levels of technological knowledge. Drivers, employees and customers will all find it easy to navigate.

Route Optimization

With a quality fleet management software like Detrack’s, you’ll have access to route optimization. This is one of the best ways to guarantee efficiency as we use complex algorithms to find and process a range of data. Drivers will also be assigned the most suitable jobs for their locations and with our user-friendly technology, they’ll be able to navigate the app with ease. Customers will be satisfied with quicker deliveries and less delays, and you’ll have massive financial savings from less energy use of vehicles and increased deliveries, along with the money saved on retaining your customer base.

Live Notifications and Tap to Track

Customers will be satisfied with quicker deliveries and a service that keeps them updated on the entire last mile proces. This is due to the fact that a good software system will allow them to track their package from the point it’s dispatched right up until it reaches them. With Detrack, you’ll have access to Tap To Track, a feature that allows customers to watch their shipment coming towards them in map view. The benefits are countless – you’ll not only have happy customers, but as a result you’ll also reduce the amount of complaints that arise from a lack of communication. If there are any delays or issues, customers can be immediately notified and feel secure knowing they’ll be kept informed. Customer service staff are often inundated by calls about the status of the delivery, but with a software management system such as Detrack’s, this will no longer be a problem.