eLearning That Can Boost Your Team

Show:

October 21, 2024 Business

Being able to teach your team in a variety of topics all through your intranet is incredibly valuable for getting new hires up to speed. It’s also a way of ensuring that everyone is on the same page – teaching your staff what they need to know and helping them understand how your brand prefers to do it.

As a result of that, it’s likely that this is already something that you’re integrating into your operations. However, there might be some additions that you can make in order for your programs to be as effective as possible.

Safety and Security

The topic of safety is one that you can approach in many different ways when it comes to your workplace. First of all, teaching your staff to be physically safe and aware of hazards in the workplace. This might mean teaching them how to respond to spillages – who to contact in the event of an injury, and what they should be doing. However, it could also refer to how they use certain tools – putting ladders away and only climbing them when they’re as aware as possible of their surroundings. The specifics will inevitably depend on your industry, but despite how long you might have been in this industry yourself, it’s important that you don’t take this knowledge for granted. Even basic elements of safety can be easy for people to overlook if they’re new to the field.

For some industries this might mean that teaching your staff about safety actually revolves much more around online safety. After all, for all the best security systems that you might have, and the managed detection and response services that you have in place, it can all be undone by an employee clicking on a strange link from an untrustworthy email. It comes down to teaching your employees what something suspicious looks like, when they should exercise caution and what the fallout could be if these instructions aren’t adhered to. To some, this kind of information will be second-nature, but others will be much less familiar with digital landscapes.

Customer Service

Regardless of what industry you find yourself in, it’s going to be vital that your staff know how to treat the customer. The old adage of the customer always being right isn’t necessarily true, but the customer experience is absolutely central to the success of your business. Due to that, whether a customer is being served or whether your employees are simply trying to help a given customer through an issue, the same standards need to be observed. The customer needs to be treated with patience and respect, and the staff member has to act as a representative of your company. That being said, it’s also important that your staff understands that you have their back if the customer disrespects them in turn.

This is yet another area where some people are going to be coming in with a lot more experience than others. Still, even those who are completely unfamiliar with customer-facing roles can be made more comfortable through relating this new experience to their pre-existing experience of being on the other side. As a customer, how do they like to be treated? Fusing that with elements of customer service that you feel are more unique to your own brand can result in something that’s ultimately easier for new hires to latch onto and replicate – keeping the process simple and free of complications.

Time Management

There are many ways that you can go about trying to implement productivity in your workplace, but you might be quite conscious of the issue of time. Time is money, as the saying goes, and that means that you’re going to want efficiency to be as emphasized as possible. That can seem straightforward enough, especially when it comes to encouraging your employees to take that lesson to heart, but then you have to consider what a rushed result might mean for your employees.

If everyone is constantly rushing around, trying to do as much work as possible within short spans of time, you’re not going to be giving your staff time to think about problems – and this more frantic presentation might leak through to the customer experience. Teaching effective time management is about providing guidelines – what broad general mentalities your employees can take and apply to their own handling of a situation so that they can continue to work in a way that suits them, but more efficiently.

Your Own Specifics

There are also things that even employees with a wealth of experience in your industry aren’t going to know. Most of the information in this category will relate to what’s specific about your company culture – how you prefer your business to operate, and how your employees can stay within the lines. Ensuring that everyone is adhering to the same guidelines means that your customers will be experiencing a sense of consistency, regardless of which of your employees they’re talking to.

There is a difficulty here in separating your staff members from your brand. From the perspective of your audiences, you want your brand and your business to be cohesive. At any point, whether your customers are coming into your physical premises or interacting with your social media channels, you want the experience to recognizably be your own. However, you have to account for the fact that staff members are going to have different working styles and different types of experience that will variably suit them to the style you’re trying to lay down. There is a sense of balance that should be observed – trying to fit within the structure of your brand without restricting or inhibiting individual working styles. This can be difficult, and it doesn’t always result in a perfectly polished result, but it can mean that your employees feel much more comfortable and natural in this role. That happiness at work can make all the difference to them absorbing the lessons that you’re trying to teach them and staying on at your company, making it worth consideration.