Seamless Software Adoption with an AI TutorBot

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January 28, 2025 Business

Whether you’re investing in penny shares, Crypto, hedge funds, or whatever it may be, there’s one thing for sure – without access to the latest required software, you won’t be able to trade a cent in anything. The importance of software for profit is evident when the global software market is likely to grow to USD 740.9 billion by the end of 2025.

And if you’re a VC looking for the next Profitable Exit or Unicorn, the chances are that you will be putting some skin into the software game. The smart money might then think to themselves that software is always changing; maybe the very smartest investment is into something that can help people adopt those changes without affecting their productivity, workflow, or stress levels.

Productivity versus change

There’s no doubt that in any industry, from farming to FinTech, every time the usage pattern of software changes, people will become less productive until they become accustomed to the new way of doing things. The problem is that when human operators have gotten used to these new workflows, the software vendor adds a new bell or whistle, yet more complications must be dealt with.

The good news is that artificial intelligence (AI) has come to the rescue through software known as a digital adoption platform (DAP). DAPs are a simple solution to the ongoing problem of people adopting new workflows or learning innovative new processes from scratch when onboarding a new job or changing roles.

A DAP is effectively a secondary ‘teaching layer’ of software, running alongside the primary package, installed either on enterprise servers or in the cloud in the case of Software as a Service (SaaS) packages. In any case, think of a DAP as providing turbocharged tooltips for learning new software that only appears when needed.

DAP – a work from home savior

It’s difficult enough learning a new software package on your first few days at work, but if you’re in a typical office, you can always walk up to a colleague’s desk and ask for help. But in the new post-pandemic normal of working from home, there may be no one to ask as you sit there completely baffled as to what buttons to click as you stare at your online payments terminal. After all, in your spare bedroom, no one can hear you scream!

Now, imagine that you could call upon help when using a software package or app by asking a friendly, knowledgeable co-worker who is always sitting by your shoulder, but only when you want them to be there. Wouldn’t that be a handy approach? That’s exactly what a digital adoption platform does.

Moreover, the DAP quickly learns about how you learn as a computer user; the predictive analytics in the AI can anticipate when an operator is likely to make a mistake in workflow based on their previous behaviors. In that case, the DAP would flash up on the screen something like ‘remember, in the next field, only whole numbers can be used’ or ‘please remember that this field uses mm/dd/yyyy date formats’.

A hyper-personal assistant

Crucially, as the software operator makes fewer mistakes, the DAP won’t prompt them as often. Eventually, when the AI in the DAP is satisfied that the person knows that only whole numbers are to be input into field X because that’s what they’ve done for the last five workflows, it won’t interrupt that person again with a needless prompt.

Of course, as the DAP works on a hyper-personalized output, it will change its content presentation per user, not merely the machine in use at the time. So if user Thelma sits at machine number 64 and logs on, Thelma’s learner account will automatically be loaded by the DAP.

Suppose Thelma logs out, and Thomas sits at the same machine an hour later. In that case, the DAP will understand that the two users’ profiles are very different and offer varying assistance even though the two users were sitting at the same workstation using the same software.

Likewise, the DAP offers invaluable assistance if the operator works from home. Knowing where the operator is likely to hesitate in inputting something, the DAP provides a reassuring prompt such as ‘ the next screen can be saved for future editing before you click submit.’ Once the operator has understood that operation, the DAP won’t need to offer that particular help if it’s not required.

Meandering through the Metaverse

Remember also that DAPs don’t just have their uses with CRM systems and enterprise financial software. The Metaverse will be the new step forward in the workplace, where photographers retouch their images with a wave of the hand, or accounts clerks wearing VR headsets stroll through virtual shelves of box files and pull out the purchase ledgers for last year’s Acme accounts.

The DAP then may well take the form of a friendly avatar that (or perhaps who) strolls along with the operator to help them find the file they seek. Then there is the possibility of having DAPs used on mobile phones, perhaps to help less tech-savvy older folks know how to search for an email or get Alexa to turn in their heating via the Internet of Things (IoT) half an hour before they return home.

We’re heading rapidly towards new ways to elevate software usage – in business, in the home and in augmented reality. An AI-powered DAP TutorBot might just be our best friend and ally at our side as we navigate this brave new world.