Why CMDB Is the Secret Sauce of Digital Transformation in IT

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February 2, 2021 Business

CMDB (configuration management databases) serve as the backbone of many ITSM systems. Think of it as a data warehouse that contains all of the important bits of your IT environment. If you look at ServiceNow CMDB highlights, it shows the priority you should put on CMDB. Both the basic and advanced features will help any business with information management.

Incident and Problem Management

Downtime is expected whenever an upgrade or fix needs to be applied to the system. Limiting this downtime keeps your business running, and the money flowing. With CMDB data, technicians can limit the downtime required when handling upgrades or fixes. They are also in a better position to prevent incidents that lead to security issues in the future. CMDB promotes self-service by providing resolutions to the most common problems. This is helpful in a team environment that has faced work stoppages from similar repeating issues.

Change Records

Any request for change can have a notification attached. This notification can be sent out to users that are given specific access to the details. Tracking changes is important, and the notification system keeps everyone on the same page. In the future, should something go wrong, the change record has been logged and can identify the problem. CMDB gives you a chance to pin the root of any problem in your organization for faster resolutions.

Relationship and Dependency Mapping

Every piece of data in your organization is connected. Any changes, problems or incidents should have a clear roadmap. This helps technicians create a plan to fix the source of the problem. You’ll save time with CMDB, and may even find new ways to conclude old open cases. The visibility of relationship and dependency mapping is an asset, and will always point you in the right direction.

Accurate Records of Configuration Items

A complete and accurate record of configuration items is vital for data integrity. Multiple software and hardware components are tied to a single system in your company. If you had to guess the amount and type of each item, would it be accurate? How reliable is your inventory management? CMDB’s are meant to ease the pain of accuracy, allowing you to locate and fix irregularities in your inventory. CMDB can also be used as a predictive measure in an already reliable inventory system.

Change Management Implementation

The change management process should always be uniform in its execution. This is helped by using CMDB to show patterns and facts. Your entire organization and its workflow can be shown in a way that helps you point out inconsistencies. The more data you collect, the better it can be organized by the CMDB process. Use this insight wisely, and you’ll lower problems and risks across multiple departments.

Wrap Up

CMDB is necessary if you want to improve the cost and performance of your systems. The IT services in your organization will gain an instant boost in productivity by changing the database. Take care of your core components, and everything else will work seamlessly.