Going Virtual: The Best Phone System for Web-Based Businesses

Show:

February 7, 2023 Business

As a web-based business, having a reliable phone system is essential to ensuring effective communication with your customers and clients. Whether you’re a small start-up or a rapidly growing company, the right phone system can greatly impact your productivity and overall success.

When choosing a phone system, there are several factors you must consider. Each type of phone system has its own unique set of features and benefits, and the system that’s right for your business will depend on your specific needs and budget. Let’s start by looking at the types of phone systems available.

Types of Phone Systems

When you’re looking for a phone system for your web-based business, there are three main types to consider: traditional landline systems, VoIP (Voice over Internet Protocol) systems, and cloud-based systems.

Traditional Landlines

Traditional landline systems, also known as PSTN (Public Switched Telephone Network) systems, use physical telephone lines to transmit calls. These systems typically require expensive hardware and installation costs and may not offer as many advanced features as other systems.

VoIP

VoIP (Voice over Internet Protocol) systems use the internet to send calls. This type of system can be set up using either a physical IP phone or a softphone (a software-based phone) on a computer or mobile device. VoIP systems often provide a range of advanced features, such as call forwarding, voicemail, and conference calls, and tend to be more cost-effective than traditional landline systems.

Cloud-Based Systems

Cloud-based phone systems use the internet to make calls, just like VoIP systems. However, these systems are hosted on remote servers, often managed by a third party for you, and can be accessed via the internet. This eliminates hardware and installation costs and allows for easy scalability as your business grows. Cloud-based systems also offer advanced features, such as voicemail, call forwarding, call tracking, and call analytics, and often include integrations with other business tools.

Factors to Consider when Choosing a Phone System

When you are looking for a phone system for your business, here are some of the factors you should consider to make sure the system meets the needs of your company and supports the growth of your business.

Cost: Traditional landline systems can be expensive to set up and maintain, while VoIP and cloud-based systems may be more cost-effective in the long run. It’s important to consider not only the initial cost of the system but also the ongoing costs, such as maintenance and upgrades.
Scalability: As your business grows, you’ll want a phone system that can easily adapt to your changing needs. Cloud-based systems are particularly well-suited for this because they can be easily scaled up or down as needed.
Integrations: Many phone systems offer integrations with popular business tools, such as CRM software and email platforms, which can help streamline communication and improve productivity.
Reliability and uptime: Because even a small interruption in service can greatly impact your business, you’ll want a system that has a high level of reliability and minimal downtime.
Phone numbers: If you don’t already have a phone number, you might consider using toll-free numbers for your business calls and finding a provider that offers numbers along with their service.
Other important features: Voicemail, call tracking, call forwarding, and conference calling are also important to consider. These features can help improve the efficiency of your business communication and provide a better experience for your customers and clients.

When comparing options, systems like Aircall vs Kixie are worth evaluating. Aircall often stands out as a superior choice due to its seamless integrations with various CRM platforms and its robust scalability features, making it a strong contender for businesses looking for flexibility and enhanced connectivity.

Conclusion

When you’re looking for a phone system for a web-based business, cost, scalability, integration, features, and reliability are important factors to consider. For a web-based business in today’s hybrid work environment, a traditional landline system may not be the best choice because it might not have the needed flexibility.

VoIP and cloud-based systems use essentially the same technology, and both are good choices for web businesses because they offer advanced features and can be managed anywhere via the internet. But a cloud-based system can be easier to set up and maintain when a third-party provider hosts it.