How Route Planning Software Improves Order Fulfillment During the Holidays

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November 10, 2021 Business

Courier companies and individual delivery drivers can benefit from using route planning software at all times of the year, but it is even more important to employ the software in the run-up to the holiday season of Thanksgiving, Hanukkah, and Christmas.

Dispatchers and drivers will be handling a lot more packages than at other times of the year and customers will expect quick and reliable deliveries.

Whether you run a courier company or use a courier service to deliver your business’s goods, you can improve order fulfillment during the holidays by using route planning software. Check out the following helpful information to discover how.

Highly Optimized Routes Are Generated for Efficient Order Fulfillment

Manually finding the quickest and most cost-effective routes for delivery drivers can be very challenging, especially when a whole fleet of vehicles is involved.

But with the most efficient route planner apps, advanced algorithms are used to find optimal routes in real-time, taking things like traffic and weather conditions into account. Indeed, routes can be re-optimized accordingly to ensure all drivers are taking the most efficient routes to deliver orders on time.

Couriers Can Save Time and Money

You’ve already seen one way in which using route planning software can save dispatchers and drivers time. Manually coming up with optimal routes is a lengthy process and can never be as efficient as route planning software. Furthermore, the software makes complex calculations to optimize routes within seconds, so no time is wasted while routes are reorganized.

Drivers also save time because their stops and activities are automatically monitored, meaning there’s no need for them to take the time to deal with completing paperwork and finding addresses with GPS. Instead, the route planning software tells drivers precisely where to go and logs all deliveries made.

Of course, route optimization also means drivers could work fewer hours. So, courier companies can save money and time when they utilize route planning software.

In addition to saving money on wages and fuel costs, couriers can save money on insurance premiums and vehicle maintenance because the vehicles are being used less. As for order fulfillment, during the holiday period, more deliveries can easily be made by providing drivers with overtime.

To save time and money and to ensure order fulfillment goes smoothly throughout the year and during the holiday season, using a route planner is a must.

Route Planning Software Helps to Improve Customer Relations

Not only does route planning software enable dispatchers and drivers to have up-to-date information concerning the status of individual orders at every step of the way. Route planners also enable customers to track their orders and get regular updates.

When customers receive an automatic text or email informing them of their order statuses, they’ll have a very good idea of when their packages will arrive; unlike the old days in which you would wait in all day long and potentially still not receive your goods! If a delivery is going to be late, customers need to know about it.

Furthermore, by providing customers with order tracking and updates, you ensure there are fewer customer service calls of angry customers wondering where their items are.

To maintain and grow a successful business, it’s imperative that customers are happy with the service they get, especially over the holiday period. Using route planning software can help you to ensure your customers are more than satisfied.