Top Features of the Best Field Service Management Software

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July 12, 2021 Business

Nearly every industry in the world uses field service management software to manage its resources. Field service management software, also known as field workforce management software, is known to accomplish tasks such as creating schedules, reviewing job history, interpreting overall company performance as well as providing sophisticated communication tools to relay information between the field and the office. To manage all these obligations, field service management software solutions are equipped with a number of features that will be discussed in this article.

1. Work Order Management

Work order management is a standard and essential feature of any field service management software solution. This feature enables an organization to assign and identify who was responsible for a particular task. The assignee is also able to record the time they performed their assignment. Software such as serviceminder field service management software is an effective solution

2. Job Scheduling And Dispatching

Job schedule is crucial if you want to run a smooth and efficient organization. However, it can be quite tedious if you’re trying to do it with just pen and paper. It requires lot of efforts both physically and mentally. Therefore, most firms resort to working with a field service management software solution in order to avoid the complications that could arise if you depend on your own expertise. A field service software solution takes several factors into account before dispatching any assignments; these include geographical location, availability and skill level.

3. Mobile Access

Everything is shifting to the digital realm; thus most things are accessible on mobile phones. However, systems often provide a mobile-first interface as it’s been the nature of field service industry. Nearly every cloud-deployed software has a mobile technician app that allows access to all of the system’s most important features.

4. Parts Inventory Management

Field service management software is also known to assist in asset management efforts by analyzing the parts of the inventory that are used regularly. This helps to ensure that the vital parts of the inventory are often restocked for your technicians to use. Moreover, lot of systems integrate analytics with their inventory software to create demand forecasts. This gives office staff insight into which parts are used the most and when they should expect to refill.

5. Customer And Order Management

Client management is important to any entrepreneurship, but especially to field service organizations. In whichever industry, the main goal should be to satisfy the customer. It is therefore important to have an expert method of managing client databases.

6. Reporting And Analytics

Reporting features help to analyze data, which is vital when you’re trying to optimize your investments as you are able to follow on trends. The whole process of reporting includes relaying information on customer reception, how particular assignments have been handled and the time frame in which an assignment was completed, amongst other elements.